Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Reply from Wondershare Recoverit Apr 6, 2023 We'll continue to do improvements and add more powerful features to this software, and hopefully, you'll be back to us in the near future! To take care of your benefit, our support has already processed a refund for you. Really appreciate your time and patience! It is regret to know that this product doesn’t live up to your expectations this time. Your patience is highly appreciated! - Upon checking, we find our technical support is closely following up on your case and would like to do their best to provide a solution in a targeted manner.
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As you have already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it and then evaluate your refund request further. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to recover files normally with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare Recoverit Updated Apr 11, 2023 Hopefully, you'll go back to us in the near future! Definitely, we'll do our best to further improve it and add more powerful features. To take care of your concern, we processed a refund for you. It is regret to know that this product doesn’t live up to your expectations at present. Your patience is highly appreciated! - Thanks for taking the time to update your experience. As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Reply from Wondershare Recoverit Updated Apr 19, 2023 There are plenty of other companies that can offer similar services, and they most likely have much better customer service and some empathy. I've never experienced a company less willing to assist a customer. Now, I have another $79 charge for something I will literally never use. They clearly didn't care and felt it wasn't their problem that I didn't get their email. I contacted them the very first day they charged me with this new auto "annual subscription" explaining I don't want their product and never got any warning. I don't even believe I was warned when I bought the product that it was a subscription (I always cancel these type of automatic subscriptions immediately). This year, I got an auto-renewal charge with zero warning.
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It felt like such a scam to be told I could try their product for free but then have them hold my memories and important files hostage until I paid them (especially at such a high price). I was afraid to cancel the process (in fear it could create more issues with my hard drive and corrupt it even more), so I bought their product. Once I ran their program and it found my files, it wouldn't let me access them until I paid $79. The company got me to try their product by offering a "free" retrieval of my files. About a year ago, I had bought this product to retrieve some files on a corrupted external hard drive.
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